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Privacy Policy
privacy policy
Updated of July 24, 2025

Before Scrolling Down, Please Read This

AtomForm and its global affiliates respect your privacy. We understand that creating a Privacy Policy that satisfies everyone's needs can be challenging. Most people prefer a concise and easy policy. However, legal requirements mandate that we provide detailed information.

AtomForm is a multinational company and the AtomForm Products and Services are provided by AtomForm and/or its third-party partners. As such, the Personal Data may be collected, processed or accessed by us in countries or regions where you use our products or services, or other countries or regions where we or our affiliates, service providers, or business partners are located. We always aim to ensure that your personal data will be processed to the extent necessary and only for the necessary purposes in accordance with applicable privacy legislation, in particular the General Data Protection Regulation (hereinafter the "GDPR") and other applicable privacy laws. The AtomForm entities responsible for the processing of personal data, including several affiliated companies and ATOMFORM INC., are the data controllers in the operations to provide the AtomForm Products and Services (collectively referred to as "AtomForm", "we", "us", or "our").

1. About This Policy

The Privacy Policy ("Policy") applies when you purchase and/or use the following products or services:

  • AtomForm Websites (such as atomform.tech, atomverse.tech);
  • AtomForm 3D printers and its filament, accessories and related services ("AtomForm Help Center");
  • Other customer-supporting services provided by AtomForm and/or its partners, including but not limited to customer support service ("AtomForm Help Center").

For the purpose of this Policy, above products and services are collectively referred to as "AtomForm Products and Services". From time to time, we may develop new or offer additional services or products. Such new products and services will also be subject to this Policy, unless otherwise stated when they are launched by us.

Please note that this Policy is a legally binding agreement between you and AtomForm. By using the AtomForm Products and Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy. If you do not agree to the terms of this Policy, you must NOT use the AtomForm Products and Services.

To help explain things as clearly as possible, we've added definitions for Key Terms. And if you have any questions about this Policy, you can contact us at admin@atomform.tech.

2. Personal Data We Collect

Personal Data refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. We may collect your Personal Data when you use AtomForm Products and Services or interact with us. Different types of data will be collected, depending on the service you use and your interactions with us. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services, or we might not be able to respond to or resolve any issue you raise.

For the avoidance of doubt, when providing you with AtomForm Products and Services, we may also collect your personal data for statistics purpose, such as website visits, app downloads, and product sales volume, to understand how our products and services are used.

We will collect and process your Personal Data through your purchase and/or use of the AtomForm Products and Services only for the purposes described in Section 3 and this Policy. The following are some examples of Personal Data we may collect:

Personal Data that you provide to us:

  • Account Information. When you create a AtomForm account (the “AtomForm Account”), we collect your personal data that we need to create your account and that enables you to use the AtomForm Products and Service. This may include your email address, password,profile name, User ID, user login token, social media links, loyalty and incentive program credits / rewards, and other information for account verification and use. Please note that the personal information of gender,birthday, regions and countries,and language will not be publicly disclosed,only visible to you.
  • Contact Information. When you purchase or request products or services from AtomForm, we collect your personal data necessary for processing of your order. This may include your name, email address, order information, mobile phone number, physical address, ZIP/postal code, country, and other contact information if necessary. We may process your physical address either to deliver notices to you when required by law or to deliver physical goods which you have purchased or requested.
  • Payment Information. When you make a payment for our products or services, we will need to process your payment data. The exact personal data collected and used will vary depending on the payment method. This may include your name, mobile phone number, bank details, payment method type (credit or debit); if you use a debit or credit card, the card type, expiration date, and certain digits of your card number (Note: For security, we never collect or store your full card number); details of your payment history or other payment related information.
  • Transaction Information. When you purchase or request products or services from AtomForm, we may also need to collect about your purchase record or transactions facilitated by us, including without limitation the details of your purchase history.

Personal Data that we collect when you use AtomForm Products and Services:

When you use AtomForm Products and Services, we will collect your device information and how you and your device interact with our products and services. Such information may include:

  • Device Information. This may include your Device name/model, Device serial number and/or other Device identifier from which your device could be identified, Device activation time, Device operating system, hardware model/version, network connection, crash data and user settings (such as region and language).
  • Usage Information. This may include your Internet or Network Activity Data, such as products and services interaction, IP addresses, or browsing information collected through Cookies (To learn more, please read our Cookie Policy); Printing Operation Data (such as printer control information and printer operation information); performance data and diagnostic data; and other usage data.
  • Print Information. This may include the G-code data and configuration information, printing settings, model picture, plate thumbnails in each print job forwarded to the 3D printer in order to print successfully and display the print information of 3D Model in each client ("Printing Files") and other information related to the print job we may store, including start times, finish times, filament consumption and other relevant information when you turn-on the function of print history reprinting (collectively "Other Printing Information").
  • Printer Camera Information. This may include pictures or videos from both the micro lidar and chamber camera inside the printer, and the 3D point cloud data of placement location or curved surface shape of the materials used for 2D processing inside the printer chassis through the function of "Photo" or "Curve Surface Measure". When you initiate a request for customer support service, we may collect your certain Printer Camera information if necessary and with your consent. We only collect Printer Camera Information when you voluntarily provide it to us, such as you voluntarily agree to join in the user experience improvement programme of our Palette 300 3D printers. This data will be used solely for the purposes so permitted, and will not be used for any other purposes or shared with any third parties without your consent. For the avoidance of doubt, we only provide the transmitting channel services when you use the live view and/or remote video related functions through the built-in or added-on camera of our devices and we will not collect or store any copies of the camera pictures or videos.
  • 3D Model Files. This may include your 3D model files (in 3D mesh or cad file), model description, model pictures, documentation files, license, model print settings and/or other 3D model related information.
  • User-Generated Data. We may collect the image(s) you upload, the thumbnail generated from the image(s) you upload, the SVG files generated by converting the image(s), 3D Mesh, videos (only in the "Image to 3D Model" feature on Maker), and Metadata. Additionally, to help us diagnose issues with the generated 3D model when you use the AI Scanner and Image to 3D Model features on Maker, we may collect the videos or images with your consent.
  • Fraud and Abuse Prevention Information. Personal data that we need to collect for verification purposes to prevent fraud and abuse, including data of device trust and Appeal Records.

We may receive personal data about you from third-party sources, including:

  • Google Analytics Statistics Data. We receive Google Analytics statistics data from Google Analytics. Google Analytics is a web analysis service provided by Google Ireland Ltd. ("Google"). The configuration of Google Analytics has been modified by us to the measurement only function, unless separate consent for further advertising features has been given. Google Analytics uses a specific form of cookie, which is stored on your computer and enables an analysis of your use of our website. To learn more, please read our Cookie Policy.
  • Other information we may receive from the third-party sources that provides the relevant services or supports.

3. How We Use Your Personal Data

In this Chapter, we set out:

  • our purpose for processing your personal data ("Purposes");
  • our legal justifications ("Legal Basis") under data protection law, for each purpose;
  • categories of personal data which we process for each purpose ("Categories").

We use your personal data only on the legal basis permitted by applicable privacy laws. According to applicable local laws, we may use your personal data for the following purposes under one or some of the legal bases: your consent; necessary to perform/enter into a contract between you and us; necessary to protect the legitimate interests of you or others; necessary to fulfil legal obligations; and necessary to protect the legitimate interests of enterprises.

Where we process your personal data to fulfil a legitimate interest, then we have carried out a balancing test to consider whether our interests are overridden by your interests and rights. You can ask us for more information about this by using the contact details at the end of the Policy.

Register and maintain your AtomForm Account and enable you to use the AtomForm Products and Service

  • Legal Basis: The legal basis for personal data processing is necessary to perform/enter into a contract between you and us following from the General Terms of Use of the AtomForm (hereinafter the "TOU").
  • Categories and Purposes: In order to use and maintain the customer account - AtomForm Account, registration is required, during which we may process Account Information and other necessary data that you provide or subsequently add or modify in your AtomForm Account.

Use of the AtomForm Websites

  • Legal Basis: The legal basis for personal data processing is necessary to perform a contract between you and us following from the TOU.
  • Categories and Purposes: We are committed to making the browsing experience on the AtomForm websites as superior and user-friendly as possible. In this respect, we may process Account Information, Contact Information, Payment Information and Usage Information related to your visit and use to the AtomForm Websites. For the use of the Cookies on AtomForm Websites, please read our Cookie Policy.

Purchase of the AtomForm Products and Services

  • Legal Basis: The legal basis for personal data processing is necessary to perform/enter into a contract between you and us following from the TOU as well as performance of the related legal obligations.
  • Categories and Purposes: In order to provide the device products and its related services such as the Apps, cloud service and other functionalities or features, it is necessary for us to process your Account Information, Contact Information, Device Information, App Information, Usage Information, 2D Model Files, and Print Information.

Provision of technical and customer support services

  • Legal Basis: The legal basis for personal data processing are necessary to perform a contract between you and us following from the TOU and this Policy as well as performance of the related legal obligations. We also reply on your consent as the legal basis in certain cases.
  • Categories and Purposes: In order to deliver, activate, or verify the products and services you have requested, or perform changes and provide technical support and after-sales services for such offerings at your request and other support services such as diagnose, troubleshoot, and fix issues with the AtomForm Products and Service, it may be necessary for us to process your Account Information, Contact Information, Payment Information, Device Information, App Information, Usage Information, 3D Model Files, Print Information, 2D Model Files Printer Camera Information, and User-Generated Data.

Provide individualized or personalized user experience and content

  • Legal Basis:If you have given us your consent, we process the data mentioned below based on your consent otherwise our legitimate interests.
  • Categories and Purposes: We may provide individualized user experience and content at your willingness and clearly disclosed to you at the time you provide personal information or with your consent. In this respect, we may process the Account Information, Contact Information, Device Information, App Information, Usage Information, and 3D Model Files related to the specific individualized user service.

Marketing or advertising and other commercial activities

  • Legal Basis: The legal basis for personal data processing is your consent.
  • Categories and Purposes: After obtaining your consent or receiving your request, we may send you information about products and services you might be interested in, invite you to our promotional activities and market surveys, or send marketing information to you. In this respect, we may process the Account Information, Contact Information, Device Information, App Information, Usage Information, and 3D Model Files related to the specific activity.

You may unsubscribe from marketing information at the bottom of the email page.

Evaluate and develop new features, technologies, and improvements to the AtomForm Products and Service

  • Legal Basis: If you have given us your consent, we process the data mentioned below based on your consent otherwise our legitimate interests.
  • Categories and Purposes: In order to keep the AtomForm Products and Service secure and to detect and prevent fraud, and improve our loss prevention and anti-fraud programs, we will process the Fraud and Abuse Prevention Information.

Comply with Applicable Local Laws/Regulations

  • Legal Basis: The legal basis for personal data processing is necessary to fulfil legal obligations and necessary to protect the legitimate interests of customers or enterprises.
  • Categories and Purposes: We may have to take certain actions based on the requirement of applicable laws and regulations, for example, fulfil e-commerce online management obligations, take appropriate action with reports of intellectual property infringement and inappropriate content, to establish, exercise, or defend legal claims. In this respect, we may process the Account Information, Contact Information, Device Information, App Information, Usage Information, 3D Model Files, Print Information, and Fraud and Abuse Prevention Information related to the specific activity.

4. Your Privacy Rights

We protect your rights over your personal data in accordance with GDPR and other applicable laws.

Some of these rights apply generally, while others will only apply in certain circumstances due to the applicable laws differences. Depending on the scenario, these rights may be subject to some limitations. We will be responsible for responding to your request within the relevant periods provided by law.

Below we have listed your rights regarding your personal data, including a description of the right ("Right"), and instructions on how to exercise the right ("How to exercise"). For each right, we also specify the circumstances in which it applies, which may include the required Legal Basis.

Be Informed (Art. 13/14 GDPR)

  • Right: Be informed of the personal data we process about you and how we process it.
  • How to exercise: You will be informed of the personal data we process about you and how we process it through this Policy, information provided to you when you use AtomForm Products and Services, or by contacting us at admin@atomform.tech.

Right of Access (Art. 15 GDPR)

  • Right: Request access to the personal data we process about you.

How to exercise: You may request access and a copy of your personal data from AtomForm by contacting us at admin@atomform.tech.

When you download your data, you will receive the information about your data that AtomForm has to provide under Article 15 of the GDPR.

Right of Rectification (Art. 16 GDPR)

  • Right: You may request that we amend or update your personal data where it's inaccurate or incomplete.
  • How to exercise: You can edit your Account data by contacting us at admin@atomform.tech.

Right of Erasure (“Right to be Forgotten”) (Art. 17 GDPR)

  • Right: You may request us to erase certain of your personal data.
    In certain situations, AtomForm is unable to delete your personal data in responding to your requests, including:
    1. when such personal data is still necessary to be processed to achieve the purpose we collected it for;

    2. AtomForm's interest in using the data overrides your interest in having it deleted (e.g., when we need to process the personal data to protect our services from fraud);

    3. AtomForm has a legal obligation to keep relevant personal data; or

    4. AtomForm needs the personal data to establish, exercise or defend itself from a legal claim (e.g., when there’s an unresolved dispute relating to your account).
  • How to exercise：You can request to delete your Personal Data by contacting us at admin@atomform.tech.

Right of Restriction (Art. 18 GDPR)

  • Right: You may request restrictions on processing your personal data where:
    1. You are challenging the accuracy of the information;

    2. The information has been unlawfully processed, but you are opposing the deletion of that information;

    3. We no longer need your information for a specific purpose, but such information is required by the data subject for the establishment, exercise or defense of legal claims; or

    4. You have objected to our processing and we are assessing your objection request (See Section "Right to Object" in Chapter 4 Your Privacy Rights below).

You may request us to stop processing your personal data temporarily or permanently.

  • How to exercise: you can exercise your right to restriction by contacting us at admin@atomform.tech.

Right to Object (Art. 21 GDPR)

  • Right: You may object to our processing of your personal data in certain circumstances. This right applies when we are performing a task in the public interest, pursuing our legitimate interests or those of a third party or when you object to processing of your personal data for direct marketing purpose.
  • How to exercise: You can exercise your right by contacting us at admin@atomform.tech.

Right of Portability (Art. 20 GDPR)

  • Right: You may request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service, when we are processing your personal data on the Legal Basis of consent or performance of contract. AtomForm will try to respond to your request to the extent possible.
  • How to exercise: for information about how to exercise the right to portability, please See Section "Right of Access" above.

Not Be Subject to Automated Decision Making (Art. 22 GDPR)

  • Right: You have the right not be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
  • How to exercise: AtomForm does not engage in this type of automated decision-making so far when providing the AtomForm Products and Service.

Withdrawal of Consent (Art. 7 GDPR)

  • Right: You have the right to withdraw your consent from us on processing your personal data. You can implement your right of withdrawing your consent when AtomForm is processing your personal data on the Legal Basis of consent.
  • How to exercise: You can contact us at admin@atomform.tech.

Right to Lodge a Complaint (Art. 77 GDPR)

  • Right: You may contact the European Data Protection Board ("EDPB") for Privacy Protection or your local data protection authority about any questions or concerns regarding your personal data.
  • How to exercise: You can find the EDPB's details here. You can also go to the website of your local data protection authority to lodge a complaint.

When you want to implement your rights mentioned above, we kindly ask you to:

  • Submit requests through the channels we provided above.
  • Provide sufficient information for us to verify the identities (to ensure those who initiate the requests are the data subjects themselves or those authorised by them).
  • Ensure that the requests are specific and feasible.

We will make every effort to respond within one month upon receiving a request to access personal data. This period may be extended if necessary, depending on the number of requests and their complexity. If the request period is to be extended, we will notify you of the situation and reason for delay. In the event of any time conflict between this section and local laws/regulations, the latter shall prevail.

After a request is submitted, we will review your request and decides whether to accept your request.

We may reject your request in the following circumstances:

  • Applicable laws do not grant relevant rights to data subjects;
  • The identity of the requester cannot be verified;
  • The request cannot be verified or is out of scope, especially when requests are sent repeatedly;
  • The requested information is related to the compensation that we will make or receive as a result of an ongoing dispute, and the disclosure of such information is likely to damage our interests;
  • Other situations stipulated by laws.

If we reject a request from a data subject, we will provide a formal explanation to you.

If none of the situations described in section above occurs, we will honor the request. To increase the likelihood that the request will be accepted, please provide information which is as detailed as possible when submitting your request, such as the request type, specific content, information about the data subject (such as the account name you use for AtomForm Products and Services), and time frame in which the information was generated or processed.

5. Sharing Your Personal Data

This Chapter sets out who receives personal data which is collected or generated through your use of the AtomForm Products and Services from AtomForm.

Publicly Availe Information

The following personal data will always be publicly availe on the AtomForm Websites and AtomForm Apps (collectively "AtomForm Platforms") (except to any user you have blocked):

  • your profile name;
  • your profile photo;
  • content you post on the AtomForm Platforms and any associated titles, details, descriptions and images;

You can share certain personal data to third party platforms, like social media or messaging platforms. This includes:

  • your profile information;
  • any content you post on AtomForm Platforms and details about that content.

To ensure smooth user experience, AtomForm Products and Services may contain links to third-party websites, products, and services. We do not have control over third-party websites, products, and services, but you can choose whether to access these links or share personal data on third party platforms. AtomForm also has no control over the privacy or data protection policies of the third parties, as such third parties are not bound by this Policy. Before sharing or submitting personal data to third parties, please read and refer to their privacy or data protection policies.

Personal Data We May Share

From time to time, in order to provide AtomForm Products and Services to you and to achieve the purposes as stated in Chapter 3 How We Use Personal Data, we may share your personal data to other AtomForm affiliated companies and other third-party service providers. This may include:

AtomForm Partner Programme. In the AtomForm Partner Programme, we permit the resellers ("AtomForm Partners") to sell our products via their online channels or offline channels.

When you order our products through AtomForm Partners, the products are generally delivered by relevant AtomForm partner. To fulfill the transaction between you and AtomForm Partners, the AtomForm Partners will process your personal data as the data controller. For more information on how the AtomForm Partners will process your personal data, please refer to these AtomForm Partners' own privacy policy. You can usually find their privacy policy on their website homepage. AtomForm is not responsible for personal data processing activities conducted by AtomForm Partners mentioned above.

Nevertheless, when you purchase our products through AtomForm Partners' online or offline channels, AtomForm is still the data controller regarding processing some of your personal data, including without limitation the Account Information, Device Information, App information, or Usage Information for the purposes described in Section 3 (How We Use Your Personal Data).

When you require AtomForm Partners to provide customer support service, we may share the personal data we collect from you to AtomForm Partners for the purpose of responding to your requests. For such personal data, AtomForm, as the data controller, will ensure that AtomForm Partners will only process them as per AtomForm’s instruction.

If the above technical service providers or partners process your data outside the European Economic Area ("EEA") and this means that your data may be transmitted to a country/region with a lower data protection standard than the European Union, AtomForm will take all reasonable steps to ensure equivalent data protection level for such personal data.

Other Conditions as Required by Applicable Law

AtomForm may disclose your personal information with or without further consent when permitted or required by applicable laws or regulations.

6. Data Retention

We keep your personal data only for the period necessary to provide you with AtomForm Products and Services and for achieving AtomForm's legitimate and essential business purposes, such as making data-driven business decisions about new features and offerings, complying with our legal obligations, or resolving disputes.

Below we provide some of the categories of our retention periods:

  • Data Retained until You Remove It. It's your right to request that we delete certain of your personal data. See Section 4 "Erasure" in Chapter 4 Your Privacy Rights for more information.
  • Data that Expires after a Specific Period of Time. We have set certain retention periods so that some data expires or will be deleted after a specific period of time.
  • Data Retained until Your AtomForm Account is Deleted. We keep some data until your AtomForm account is deleted. When your AtomForm account is deleted, your data will be deleted or be anonymized.
  • Data Retained for Extended Time Periods for Limited Purposes. After your account is deleted, we may keep some data for a longer time period but for very limited purposes, such as fulfilling legal obligation.

7. Transfer to Other Countries

Due to the global nature of our business, AtomForm shares personal data internationally with AtomForm affiliated companies, subcontractors and partners when carrying out the data processing activities described in this Policy.

Whenever we transfer personal data internationally, we will make sure that the data transfer complies with applicable law. We also ensure the personal data benefits from an adequate level of data protection when transferring your information outside of the EEA, the UK, or Switzerland by relying on:

  • Adequacy Decisions. This applies when we transfer personal data to countries outside of the European Economic Area ("EEA") which have adequate laws to protect personal data, as determined by the European Commission under Article 45 GDPR (or equivalent decisions under other laws).
  • Standard Contractual Clauses ("SCCs"). The European Commission has approved contractual clauses under Article 46 of the GDPR that allows companies in the EEA to transfer data outside the EEA to countries without an adequacy decision. These (and their approved equivalent for the UK and Switzerland) are called SCCs. For example, we use SCCs to transfer the personal data described in Chapter 2 Information We Collect to our data hosting provider located in the US. You can exercise your rights under the Standard Contractual Clauses by contacting us at admin@atomform.tech.

For a copy of these adequacy decisions or standard contractual clauses, please contact us via the details provided in Chapter 11 Our Contact Information below.

8. Data Security

We're committed to protecting our users' personal data. We, with our best efforts, use certain physical, organizational, and technical security measures that are designed to improve the integrity and security of personal data that we collect and maintain. We use cryptographic technologies to ensure the confidentiality of data transmission and storage, and implement reliable protection mechanisms to protect data from attacks. We deploy access control mechanisms to prevent unauthorized to your personal data. In addition, we limit the number of authorised personnel and implement hierarchical permission management based on service requirements and personnel levels. Access to personal data will be logged and reviewed by authorised personnel on a regular basis.

However, please be aware that no security measures are perfect or impenetrable and no system is ever completely secure thus we cannot and do not guarantee that your personal data will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational security measures.

If other individuals have access to your AtomForm Account, then they may access your personal data, controls and the service availe in your account. For example, you may allow someone to use your account on a shared device. It's your responsibility to only allow individuals to use your account where you're comfortable sharing your personal data with them. Anyone else's use of your AtomForm Account may impact your personalized settings and be included in your data records. To protect your user account and privacy, we encourage you to:

  • use a strong password which you only use for your AtomForm Account;
  • never share your password with anyone else;
  • limit access to your own computer and browser;
  • and log out each time you finish using the AtomForm Products and Service in a shared or public environment.

9. Children

AtomForm Products and Services are not intended for children under 16 years of age. We will not knowingly collect any personal data from children under 16 when providing AtomForm Products and Services.

If you are under 16 years old, please do not provide any of your personal data to us. If we have collected personal data from a child under 16, we will delete relevant personal data in a timely manner after we realize it. If you believe we might have collected personal data from a child under 16, please contact us at admin@atomform.tech.

10. Changes to This Policy

We change this Policy from time to time. We will not reduce your rights under this Policy without your explicit consent. If we make material changes on how we process your personal data, we will notify you by sending an email to the email address you provide or through a notice on the home page of our website. You may find the date when the Policy is last updated at the top of the page. You are responsible for ensuring we have an up-to-date active email address from you. Please also visit our website and read this Policy regularly to check any changes.

11. Our Contact Information

For any questions, requests or concerns about this Policy, please contact us by sending an email to admin@atomform.tech.

12. Final Provisions

This Policy forms an integral part of the General Terms of Use of AtomForm.

Key Terms

Legal Basis

Our legal justifications (each called a "Legal Basis") under data protection law, for each purpose. It will include:

  1. Performance of a Contract: When it's necessary for AtomForm (or a third party) to process your personal data to:
    a. comply with obligations under a contract with you. This includes AtomForm's obligations under the Terms of Use to provide the AtomForm Service to you, or

    b. verify information before a new contract with you begins.
  2. Legitimate Interest: When AtomForm or a third party has an interest in using your personal data in a certain way, which is necessary and justified considering any possible risks to you and other AtomForm users. For example, using your Usage Data to improve the AtomForm Service for all users. Contact us if you want to understand a specific justification.
  3. Consent: When AtomForm asks you to actively indicate your agreement to AtomForm's use of your personal data for a certain purpose.
  4. Compliance with Legal Obligations: When AtomForm must process your personal data to comply with a law.

Appeal Records

  1. The Appeal Records include:
    Copyright appeal information, including the identity information of the appealer, the reason and description of the appeal, and evidence of copyright ownership
  2. Data of the model appealed
  3. Information on the outcome of the appeal

Internet or Network Activity Data

The Internet or Network Activity include:

  1. Products and services Interaction, including interactions between users and AtomForm websites or other websites operated by a third-party company on our behalf (referred to collectively as the "Reacted Webpages"). These Interaction Records may include posts, topics, replies, comments, reads, ratings, votes, likes, topic categories, tag preferences (e.g., sections created or followed by you) and collections, messages, report, copyright claim, feedback as well as interactions (such as uploading, downloading, deleting and printing);
  2. IP address;
  3. Browser type and version;
  4. Statistics regarding how related websitespages are loaded or viewed;
  5. The related pages you visited before coming to the Reacted Webpages;
  6. Browsing information collected through Cookies (To learn more, please read our Cookie Policy);
  7. Other clickstream behavior (such as the pages you view, the links you click, or which items you've added to your shopping basket).

Printing Operation Data

Device status information, which includes printer control and operation information.Printer control information may include control commands, motion control information, as well as execution logs, system status logs, system health status logs, and system error logs. Printer operation information may include print job information, transmission information, error information, print task information (such as remote control information) and real-time printing task status information, including printing progress, temperature, filaments.

Personal Data

This is information that you provide to us which personally identifies you, such as your name, email address or billing information, or other data that can be reasonably linked to such information by AtomForm, such as the information associated with your AtomForm Account.

GDPR

General Data Protection Regulation.

Service Providers or Partners

We work with following service providers in order to provide AtomForm Products and Services to you.

(a) Payment Service

In order to process your payments, we will receive or share your Payment Information with the payment service providers, such as

  • LITE PAY COMPANY LIMITED.
  • PayPal Hong Kong Limited.
  • Stripe, Inc.
  • PayPal, Inc.
  • Stripe Payments Europe, Ltd.
  • PayPal (Europe) S.à r.l. et Cie, S.C.A.

(b) Product Delivery

We engage external shipping companies to help us to deliver orders.

(c) Advertising and Marketing Activities

We share certain Account Data, Transaction Information or Payment Information with these service providers or partners where necessary to:

  • enable you to participate in AtomForm promotions, including bundled offers;
  • to promote AtomForm in media and advertising published on other online services;
  • help us and our partners to measure the effectiveness of AtomForm promotions.

Examples of service providers or partners include:

We use Mailchimp, operated by Intuit, Inc., to provide email marketing to you.

We use ShareASale, operated by AWIN Inc., to promote our products through affiliate marketing, in order to familiarize people with our products, increase awareness of our products, and ultimately boost sales. AtomForm and AWIN Inc. are joint controllers to process your data. AWIN Inc.'s privacy policy: https://www.awin.com/us/privacy?utm_source=shareasale-website&utm_medium=text-link&utm_campaign=shareasale-website.

We use Google Ads and Google Analytics Advertising Features, operated by Google Ireland Ltd., to deliver the advertisements that are of interest to you.

We use Facebook Custom Audiences/Conversion, operated by Meta Platforms Ireland Limited., to display advertisements that are of interest to you in order to make our website or offer more interesting to you.

(d) Customer Satisfaction Surveys

We use SurveyMonkey, which is operated by SurveyMonkey Europe UC for EU or UK customers, and by SurveyMonkey Inc. for customers outside the EU or UK, to collect your feedback and conduct market research, in order to help us understand customer satisfaction of our products. Our partners may also combine the personal data we share with them with other data they collect about you (e.g., your use of their services). We and our partners may use this information to present you with offers, promotions, or other marketing information that we think may be relevant to you.

(e) Content Distribution, Security Services and DNS services

We use the "Cloudflare" service provided by Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA. (hereinafter referred to as “Cloudflare”). Cloudflare offers a content delivery network with DNS that is availe worldwide. As a result, the information transfer that occurs between your browser and our website is technically routed via Cloudflare's network. This enables Cloudflare to analyze data transactions between your browser and our website and to work as a filter between our servers and potentially malicious data traffic from the Internet. In conjunction with this, Cloudflare may also use cookies. However, these cookies will only be used for the purpose described herein. The use of Cloudflare is based on our legitimate interest in a provision of our website offerings that is as error free and secure as possible (Art. 6 Sect. 1 lit. f GDPR). For more information on Cloudflare's security precautions and data privacy policies, please follow this link: https://www.cloudflare.com/privacypolicy/.

Print Information Statement

Why We Process Your Print Information

When you have finished the slicing of 3D Model Files in AtomForm Studio and started the print job through the cloud, to print successfully and display the print information of 3D Model in each client, we may forward the configuration information, printing settings, model picture, plate thumbnails and G-code files (not including 3D mesh information) (hereinafter referred to as "Printing Files") in this print job to the 3D printer. When you turn-on the function of print history reprinting, we may store the following information in addition to storing the above Printing Files: started times, finished times, consumption of filaments and other information (hereinafter referred to as, "Other Printing Information") for each print job. When you shut-off the function of print history reprinting, we will not store your Printing Files and/or Other Printing Information (collectively as the "Print Information"). The Print Information will be used by us in strict compliance with the purposes described in this section. If we need to use your Print Information for purposes other than those specified in this section, we will obtain your prior consent, except where the processing is necessary for providing customer support service and you have voluntarily uploaded the G-code and/or 3mf file to us.

We will not collect your Print Information under the following circumstances, (a) When you configure the 3D printer to be in pure LAN mode and start the print job, or (b) when you start the print job with a 3D model stored on the SD card of the 3D printer, or (c) when you start the print job with a 3D model stored on the built-in storage card of the 3D printer (when it is not inserted into an SD card).

How to Withdraw Your Consent

For the Print Information we have collected, you can toggle on to the Incognito Printing functions by accessing [AtomForm Handy → Settings → Privacy Settings], and withdraw your consent previously provided to us by submitting a request. We will process your request within 72 hours from when the request was made, and thereafter not collect the Print Information as per your request.

Depending on the extent of your withdrawal of consent, please note that you may not be able to continue printing relevant 3D models via our cloud printing platform. The withdrawal of your consent will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal. If you want to delete the Print Information we have collected before the point of withdrawal of your consent, you can open My History of AtomForm Handy, swipe left on any of your history tasks that you want to delete, and press the Delete button. We will process your request within 72 hours from when the request was made.

Retention

For the Print Information we have collected, the default retention period is 90 days. Notwithstanding the foregoing, we may adjust the default retention period according to the limitation of cloud storage. After expiration of the default retention period, the cloud will automatically delete the 3D models files and/or other printing information we have collected and you may not be able to continue printing relevant 3D models.